Express Group
Business trainings & consulting
learning by doing technology


Collaboration that gives results
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Bestsellers - 2023
The most important, up-to-date and top-rated
training courses of the year
How to create innovations, discover original ideas and make effective managerial decisions
How one can manage the psychological state in the times of pandemic, uncertainty and limitations
How to develop the effective crisis management action plan and re-start business in new reality
Our Events - 2020
30 April 2020
Webinar by prof. Mikhail Kolontay
06 March 2020
Master class by Vadim Bogdanov
28 February 2020
Exclusive seminar by psychologist Sharafat Shirinli
18 February 2020
2 master classes by Evgeny Kolotiloff
10 December 2019
Master class by Mikhail Safran
08 November 2019
Master class by Dr. Ichak Adizes
29 October 2019
Master class by Alexander Kondratovich
25 June 2019
Master class by professor Mikhail Kolontay
02 May 2019
People Management
2025
Master class by Natalya Krasnova

12 February 2019
How to Sell More Expensive than Competitors
Master class by Evgeny Kolotiloff


About Our Company
Briefly about us and our partners
Abbas Abbasov
General Manager
Express Group company has been actively working in the field of business trainings and consulting since 2007.

We have realized a lot of interesting projects for leading Azerbaijan and representative offices of large foreign companies.

We cooperate with the best local and foreign experts in the field of business that allows us to provide real and meaningful support to our clients and customers.
Our Clients
Companies which trust us
Areas of our Expertise
We are always ready to share our knowledge, experience
and expertise with our clients in following areas
Strategic Mindset
Trainings & consultancy in the fields of
business development and competitiveness
  • Strategic Sessions
    strategic seminars for senior and middle management
  • Design of Strategy
    comprehensive company development plan for the next 3-5 years
  • Competitive Intelligence
    special course for executives, marketing and sales experts
  • Product Management
    training course on creating of new products and services
Customer Service
Audit and trainings in customer service excellency
  • Customer Service Fundamentals
    training for all in customer service, front office and call center staff
  • Professional Dialogue with Client
    training on how to make communication with client pleasant and efficient
  • How to Handle the Irate Customer
    training of skills in complicated and unusual situations
  • Customer Service Management
    special course for top managers and customer service managers
  • Medical Service
    training course for administrative and medical staff
  • Restaurant Service
    modular training program for waiters and managers
  • Service that Boosts Sales
    special training course for sales consultants
  • Client's View on your Service
    raining that lets you estimate your service level from your customers perspective
Professional Sales
Enhancement of the quality and quantity of bargains
through the learning of contemporary sales technologies
  • Effective Sales in B2B Market
    special training course for corporate sales representatives
  • Effective B2C Sales Techniques
    training course for sales consultants in retail sector
  • Time Management for Sales Persons
    special time management training course for sales department representatives
  • Managing Sales in Crisis Times
    seminar for executives and sales department managers
Business Psychology
Improving behavioral skills of employees
at all levels of the organization
  • Stress Management
    training that will teach you how to manage the stressful situations
  • Conflict Management
    training of skills for effective conflict resolution
  • Internal Customer
    training on the basics of business ethics and communication at the workplace
  • Effective Teamwork
    training that unites colleagues and teaches them collaborating
Leadership & Management
Evaluation, training and development of management staff
with the participation of experienced foreign experts
  • Leadership in 21st Century
    special course for managers at all levels of organization
  • Change Management
    training that will teach you how to implement changes quickly and effectively
  • Managing Team
    training that will teach you how to motivate your team to achieve goals
  • Staff Management
    special training for executives, HR directors and managers
  • Managing the Sales Department
    training on how to organize the work of a professional sales department
  • Intangible Motivation of Staff
    seminar on the ways of non-financial influence on employees
  • Advanced Management Skills
    training of the key management skills that every effective leader needs
  • Crisis
    Management
    special course for executives and top management staff
Personal Effectiveness
Improving the employees' key individual skills and abilities through the special development program
  • Time Management
    training of effective time management skills
  • Presentation Skills
    special course for managers, sales persons and business coaches
  • Decision Making Techniques
    training course for managers at all levels of organization
  • Effective Communication
    training of effective interpersonal communication skills
Intellectual Teambuilding
Enhancing organizational team spirit through
the case competition learning format
  • Change Management
    how should management act when organization needs changes?
  • Sales Management
    what should management do if sales figures go down?
  • Service Management
    how can management achieve and maintain high level of customer service?
  • Crisis management
    what should management undertake when situation gets out of control?
Why us?
Six key facts about our company
Extensive training and consulting experience in various sectors of business
Highly qualified business trainers with a deep knowledge of industry features
Cooperation and exchange of experience
with leading foreign experts
Interactive format and up-to-date training methods and approaches
Follow-up and additional support after the completion of learning process
Providing trainings both in Azerbaijan and Russian languages
Our Clients about us
  • On behalf of Microsoft Azerbaijan, I'd like to express my appreciation of Express Group services and excellent efforts during our event for partners. We have received very positive feedbacks from participants regarding content of the training. I commend you on a job well done, and have no hesitation in recommending your services to others.
    Sabina Parvizi
    Marketing Manager at Microsoft Azerbaijan
  • I would like to express my gratitude for the high level of organization of working process of the strategic group during the preparation of our company's strategy for the years 2019-2021. Strategic group fully managed with all tasks, did so within the established deadlines and at very high standards.
    Vladimir Solovyov
    Member of the Supervisory Board of Ateshgah Insurance Group
  • We would like to express you our gratitude for the implementation of "Quality Service School" training project for the team of Toyota Center in Baku. Participants learned valuable information in very interesting, fascinating and professional manner.
    Mustafa Abbasbeyli
    General Manager of Toyota Center Baku
  • We express you our sincere gratitude for the excellent organization during the strategic session for the management staff of VTB Bank (Azerbaijan). I would like to emphasize very professional approach shown by your party.
    Eugeny Kirin
    Chairman of the Management Board of VTB Bank (Azerbaijan)
We are always at Your Service
Just call us or write directly here
CONTACTS

  • +99470 507 03 00
  • info@master-class.az
ADDRESS

"Express Group" Trainings & Consulting
Azadlig avenue, 81 / 39
Baku, Azerbaijan
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  • Express Group Trainings & Consulting